As discussed by Alex Bruns, the development of new technologies have made possible the rise of citizen journalism, however its sheer popularity speaks more to the broader misgivings the public have about mainstream journalism. The one-to-many communication structure of old media forms put the gatekeepers in a dangerously powerful position, a sentiment echoed by many authors. Additionally, the commercialisation of mass media means that news has become commoditised, so how can journalists represent the interests of the public when “media is directed at consumers rather than citizens” (Street 2011, p. 14). Citizen journalism gives power back to the people.
Some of the problems of citizen journalism is that ordinary people often won’t have the resources behind them to engage in comprehensive fact checking or conduct interviews with experts, and they have no institutional guidelines that bind them to balanced reporting. While everyone can agree that many media conglomerates have an agenda around which they report the news (ahem, News Corp), there are also trustworthy sources like the BBC. I don’t think citizen journalism should replace traditional news sources, however I think the threat it currently poses to the mainstream media has encouraged an evaluation of the industry. The government has called for an inquiry to assess the benefits of a independent body to regulate the media beyond our current and failing system.
If trust in mainstream media can be restored, I think the benefits of citizen journalism will be maximised if the two communication systems can work together, filling the gaps where the other is lacking.